Returns + Exchanges

  • You have a legal timeframe of 15 days – as of the delivery of your order – within which you must notify us of your intention to return your item, the reason for its return and return the item. 
  • You can choose whether you want a return or a refund. You can open the package and check the goods, but all goods need to be returned labels, etc attached. Goods should be protected in a plastic bag or box and no tape can be adjusted to the packaging. 
  • Shipping costs will not be refunded, this includes the shipping costs of your order and the return shipping costs. 
  • In case of faulty item, we will return the shipping costs. 
  • We reserve the right to refuse any returned item that does not comply with any of the above mentioned rules. 
  • We will refund your payment within 3 weeks after you have send the goods back to us. 
  • Refunds will only be made if the return complies with our return policy mentioned above. We will not refund any delivery charges, unless you have received a faulty item or in the case we have made any kind of mistake. 
  • Send the return package to: By marso BVBA, leopoldstraat 44/4 1800 Vilvoorde